Technical Support
Product guidance, troubleshooting, and application support for liquid control and transfer systems.
Product selection support
Remote troubleshooting
Application guidance
Documentation assistance
Service & Support
Keep critical transfer equipment running safely and reliably.
Soliflux supports customers before and after purchase with product advice, installation support, maintenance guidance, repairs coordination, inspection reporting, and documentation for service records.
Support that follows the equipment lifecycle
From product selection and commissioning to maintenance, parts, and service documentation, the goal is practical continuity for operations teams.
Planned and urgent support
Clear service records
Service scope
Support built around real operating needs
The service approach is practical: understand the installation, identify the risk, recommend the next step, and keep the customer informed.
Installation & Commissioning
On-site support for equipment setup, checks, integration, and handover readiness.
Site readiness review
Equipment setup support
Commissioning checks
Operator handover
Maintenance & Repairs
Preventive maintenance, fault assessment, repair coordination, and spare parts support.
Planned maintenance
Fault diagnosis
Repair recommendations
Spare parts sourcing
Inspection & Reporting
Equipment condition reviews with clear findings, recommended actions, and upgrade options.
Condition assessment
Written reports
Upgrade advice
Service history records
Why it matters
Service protects safety, uptime, and asset value.
Liquid transfer equipment is part of a safety-critical operation. Regular checks, correct spares, and accurate records reduce avoidable downtime and help teams operate with confidence.
How service requests move
1
Log the request
Share the equipment, serial number where available, issue details, photos, and site location.
2
Review and advise
Our team checks the application, urgency, parts requirement, and best next action.
3
Support or schedule
We provide remote guidance, arrange parts, or coordinate service attendance where required.
4
Close with records
Service notes, recommendations, and documentation are kept clear for follow-up and warranty history.
Service strengths
What customers can expect
Support tied to the actual application and operating conditions.
Service recommendations that consider safety, uptime, and maintainability.
Documentation support for tenders, audits, warranty, and service history.
Access to supplier information and compatible spare parts where available.
Coverage
Regional support
Kenya and East Africa
Local support for customers across Kenya and wider EAC operations.
Southern Africa
Supplier and technical network support from the broader Soliflo product heritage.
COMESA markets
Project and documentation support for regional industrial liquid handling requirements.
Contact service
Give us the right details upfront.
Include the product name, serial number if available, site location, issue description, urgency, and photos. That helps us respond with a practical next step.
Need service support?
Send the issue details and we will help with troubleshooting, parts, documentation, or service planning.