Service & Support
Excellence in respect of customer care, both pre- and post-purchase is at the core of everything we do.
Our Service Philosophy
We are committed to providing comprehensive support that ensures your equipment operates reliably and efficiently throughout its entire lifecycle. Our dedication to customer satisfaction drives everything we do.
Comprehensive Service Offerings
Professional support and maintenance services across all our product lines
After-Sales Service & Support
Comprehensive post-purchase support ensuring your equipment operates at peak performance throughout its lifecycle.
- 24/7 Technical Support
- Remote Diagnostics
- Spare Parts Supply
- Warranty Coverage
Mobile Product Installation
Our skilled technical teams provide professional on-site installation services across all regions.
- On-site Installation
- Technical Teams
- Equipment Commissioning
- System Integration
Maintenance & Repair Facilities
State-of-the-art maintenance and repair facilities based in Johannesburg serving the entire region.
- Onsite Repair
- Workshop Services
- Preventive Maintenance
- Emergency Repairs
Equipment Inspection & Evaluation
Comprehensive equipment assessment services with detailed reporting and recommendations.
- Equipment Assessment
- Written Reports
- Repair Recommendations
- Upgrade Quotations
Technical Excellence & Capabilities
Industry-certified professionals delivering world-class service
Skilled Technicians
Our experienced technical teams provide comprehensive support and professional installation services.
Written Reports
Detailed inspection reports with clear recommendations for repair, refurbishment, or upgrading.
Quality Assurance
All services backed by ISO 9001:2015 and ISO/TS 29001:2020 certified quality management systems.
Regional Service Coverage
Providing comprehensive support across Africa's major economic regions
SADC Region
Southern African Development Community
EAC Region
East African Community
COMESA Region
Common Market for Eastern and Southern Africa
Get in Touch
Our service team is ready to assist you with technical support and maintenance scheduling
Service Center
Industrial Equipment Solutions
Kenya
Need Service Support?
Get in touch with our experienced service professionals for technical support, maintenance scheduling, or equipment consultation.